Terms and Conditions
Man with Van Bounds Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bounds Green provides removal and related transport services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Man with Van Bounds Green, we, us and our refer to the removal and transport service operating under the name Man with Van Bounds Green.
1.2 Customer, you and your refer to the person, company or organisation that requests, books or uses our services.
1.3 Services means any removal, transport, loading, unloading, packing, storage, or related services that we provide.
1.4 Goods means all items that you ask us to handle, move, transport or store.
1.5 Vehicle means any van or other vehicle used by us to carry out the services.
1.6 Service area means the usual operating locations for Man with Van Bounds Green, including local and wider moves as agreed at the time of booking.
2. Scope of Services
2.1 We provide man and van removal services, including but not limited to domestic moves, small office removals, single item collections, local deliveries and transport of furniture and personal belongings.
2.2 The exact scope of services for each booking will be set out in the booking confirmation, including date, time, vehicle size, number of staff and, where applicable, the estimated duration or fixed price.
2.3 We reserve the right to refuse to carry out services that in our reasonable opinion are unsafe, unlawful, not properly described at the time of booking, or outside our usual capabilities.
3. Booking Process
3.1 Bookings must be made directly with us through our accepted booking channels. A booking is only confirmed when we have accepted your request and provided a booking confirmation.
3.2 When making a booking, you must provide accurate information, including collection and delivery addresses, access details, the nature and quantity of goods, any heavy or unusual items, parking restrictions, and any other relevant information.
3.3 Our quotation is based on the information you provide at the time of booking. If the information is incomplete or inaccurate, we may adjust the price, apply additional charges or, in serious cases, refuse to undertake the work.
3.4 Bookings may be for a set hourly rate or a fixed-fee service, as specified in the booking confirmation. Any estimated duration is provided as a guideline only and does not limit the time required for the service.
3.5 You are responsible for ensuring that someone authorised is present at both collection and delivery addresses to supervise, give instructions and sign off the work. If no one is available, we may proceed on your instructions given in advance or may not complete the service, and charges may still apply.
4. Prices and Payments
4.1 All prices will be communicated to you at the time of booking. Prices may be based on hourly rates, fixed fees or a combination of both, and may include additional charges such as congestion charges, tolls, parking fees and out-of-area mileage.
4.2 Unless otherwise stated, prices do not include any parking fines, penalty charges or additional costs arising from inaccurate information provided by you. These costs will be charged to you.
4.3 We may require a deposit to secure your booking. The deposit amount and due date will be notified to you at the time of booking. Your booking is not guaranteed until the deposit has been received, where applicable.
4.4 Payment of the balance is due as specified in the booking confirmation, which may be before, during or immediately upon completion of the service. We reserve the right not to unload the vehicle or to suspend services until payment terms are met.
4.5 We accept payment by the methods we notify to you at the time of booking. You are responsible for ensuring that payment can be made using your chosen method.
4.6 If payment is not received when due, we may charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in collection of the outstanding sums.
5. Cancellations and Amendments
5.1 You may cancel or amend your booking subject to the terms in this section. All cancellations and amendments must be communicated to us through the same booking channel used to make the reservation, or as otherwise agreed.
5.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, less any non-recoverable costs incurred.
5.3 If you cancel within 48 hours but more than 24 hours before the scheduled start time, we may retain part or all of your deposit, or charge a cancellation fee, to cover lost time and administration.
5.4 If you cancel within 24 hours of the scheduled start time, fail to be present at the agreed time, or are not ready for the move to proceed, we reserve the right to charge up to the full quoted price.
5.5 Any request to change the date, time, addresses, scope of work or other key details of the booking may result in a revised quotation. We do not guarantee that we can accommodate changes, particularly at short notice.
5.6 If we need to cancel or postpone your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness or road closures, we will inform you as soon as reasonably possible and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential losses arising from such cancellation.
6. Your Responsibilities
6.1 You must ensure that all goods are properly packed, secured and ready for transport, unless packing services have been agreed as part of the booking.
6.2 You are responsible for dismantling and reassembling furniture unless specifically agreed otherwise. Our staff may assist at your request, but such assistance is at your risk and may incur additional charges.
6.3 You must ensure that the collection and delivery locations are safe and accessible for the vehicle and staff, including clear access routes, available parking and safe stairways or lifts where applicable.
6.4 You must arrange any necessary parking permits or permissions. Where this is not possible and our vehicle must park in a restricted area, you accept liability for any resulting fines or penalties.
6.5 You must not ask our staff to carry or move any items that are illegal, dangerous or prohibited, including but not limited to explosives, firearms, chemicals, flammable liquids, perishable goods, live animals, or any items requiring special licences or equipment unless agreed in writing.
7. Excluded and Restricted Items
7.1 We do not accept liability for the transport of items of exceptional value unless we have agreed to do so in writing before the booking and these items have been appropriately packed and declared. Exceptional value items may include but are not limited to jewellery, watches, cash, important documents, fine art, antiques and collectibles.
7.2 If you include such items without declaring them, you do so entirely at your own risk, and our liability in respect of such items will be excluded to the fullest extent permitted by law.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, property or any other loss is limited as set out in this section.
8.2 We will not be liable for any loss or damage arising from your failure to properly pack or secure goods, your failure to dismantle or reassemble items correctly, or your failure to provide accurate information about the goods or access conditions.
8.3 We will not be liable for any loss or damage caused by inherent defects, wear and tear, flawed construction or the unstable condition of any item moved.
8.4 We will not be liable for any loss or damage to goods where we were not responsible for packing or where goods were not ready for transport at the agreed time.
8.5 Our liability for any loss or damage to goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable repair or replacement cost, up to a maximum overall amount per job as notified to you or as required by law.
8.6 We will not, under any circumstances, be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or any special or punitive damages.
8.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.
9. Claims and Complaints
9.1 You must inspect goods and property as soon as reasonably possible after completion of the service. Any visible loss or damage must be reported to our staff before they leave the delivery address where practicable.
9.2 Any claim for loss or damage must be made to us in writing as soon as reasonably possible and in any event within seven working days of the service. Claims made outside this period may not be accepted unless you can demonstrate that it was not reasonably possible to notify us earlier.
9.3 You must provide reasonable evidence to support any claim, including photographs, receipts or repair estimates. We may inspect damaged items before agreeing any settlement.
9.4 We aim to resolve complaints promptly and fairly. Our decision will take into account the condition of items before the move, the nature of the service provided and any limitations set out in these Terms and Conditions.
10. Waste and Disposal Regulations
10.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and may only remove and dispose of certain items as part of an agreed service.
10.2 You must not include general household waste, construction waste, hazardous materials, chemicals, paint, gas bottles, tyres or other regulated waste in the goods to be moved, unless we have agreed in advance and any required licences or arrangements are in place.
10.3 Where we agree to remove unwanted items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not include restricted or hazardous materials.
10.4 Any disposal or recycling charges will be agreed in advance where possible. Additional charges may apply if items are found to be heavier, more numerous or more difficult to dispose of than described at the time of booking.
10.5 If you instruct us to transport items to a recycling centre, charity or other third party, our responsibility ends upon delivery to that location.
11. Delays and Access Issues
11.1 While we make reasonable efforts to arrive and complete work on time, we are not liable for delays caused by traffic, roadworks, accidents, weather, road closures, or other circumstances beyond our reasonable control.
11.2 If our staff are delayed due to access problems, lack of parking, incomplete packing, or any other issue within your control, waiting time may be charged at our standard hourly rate.
11.3 If access is significantly more difficult than described at the time of booking, we may revise the quotation or charge additional fees to cover the extra time and effort required.
12. Insurance
12.1 We maintain appropriate insurance cover for our vehicles and, where applicable, for our liability to customers. Details of cover can be provided upon request.
12.2 You are encouraged to arrange your own insurance for high-value or fragile items, as our liability is limited and may not cover all potential losses.
13. Data Protection and Privacy
13.1 We collect and use your personal information to manage bookings, provide services, process payments and handle enquiries or claims.
13.2 We will handle your personal data in accordance with applicable data protection laws and will not sell or share your information with third parties except where required to deliver the services, process payments, comply with legal obligations or enforce our rights.
14. Variations to these Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any changes or special terms agreed between you and us must be confirmed in writing to be valid.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man with Van Bounds Green.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the provision of our services and supersede any prior understandings or agreements, whether written or oral.
17.2 No representation, statement or promise given by any member of our staff that is not set out in writing in the booking confirmation or these Terms and Conditions shall be binding.
