Privacy Policy
Man with Van Bounds Green Privacy Policy
This Privacy Policy explains how Man with Van Bounds Green collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Bounds Green area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services offered by Man with Van Bounds Green to individuals and businesses in the Bounds Green area.
Who this Privacy Policy applies to
This Privacy Policy applies to all Man with Van Bounds Green customers and potential customers in the Bounds Green area who contact us, request a quote, make a booking, or otherwise interact with our services. It also applies to individuals whose personal data may be provided to us by our customers, for example a recipient at a delivery address.
Personal data we collect
We collect only the personal data that is necessary to provide our services, manage our business, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details such as name, postal address, collection and delivery addresses, contact details for relevant third parties, and any other contact details you choose to provide.
Booking and service details such as dates and times of moves, type and size of move, access details for properties, special instructions you choose to share, and records of services provided.
Communication records such as records of telephone calls where applicable, written correspondence, and details of queries, requests, or complaints.
Payment-related information such as payment method and basic transaction details. We do not store full card details if you pay via card processing services.
Technical and usage data such as basic information about how you contact us online, including device and browser information, and information generated through cookies or similar technologies if used on our website or online forms.
How we collect personal data
We collect personal data in several ways, including:
Directly from you when you request a quote, make a booking, contact us by telephone or in writing, or provide information in connection with your move or transport service.
From third parties where lawful, for example where a business client provides contact and delivery details for its own customers or staff, or where a friend or relative books a service on your behalf.
Automatically through the use of our website or online tools, using cookies or similar technologies, where applicable and in accordance with relevant cookie and privacy rules.
Lawful basis for processing your data
We process your personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: to take steps at your request before entering into a contract and to perform a contract for moving or transport services, including managing bookings, carrying out services, taking payment, and communicating with you about the service.
Legitimate interests: to manage and grow our business in a way that we believe does not unfairly affect your rights. This may include responding to enquiries, improving our services, maintaining records for business management, and protecting our legal rights.
Legal obligation: to comply with legal and regulatory requirements, such as record keeping, accounting, and responding to lawful requests from public authorities.
Consent: in limited cases where we rely on your consent, such as certain types of direct marketing or optional communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage our services, including handling enquiries, preparing quotes, arranging bookings, planning routes, completing moves and deliveries, and dealing with any follow up or aftercare.
To communicate with you, including sending booking confirmations, service updates, changes to appointments, invoices, and responses to any questions or complaints.
To manage our business operations, including record keeping, accounting, internal administration, staff training, and monitoring the quality and safety of our services.
To improve our services, including understanding common customer needs, refining our processes, and enhancing the customer experience.
To comply with legal and regulatory obligations, such as bookkeeping, tax requirements, and responding to lawful requests from authorities.
To protect our rights, property, and safety, including pursuing or defending legal claims, preventing fraud, and ensuring the security of our operations.
Data sharing and processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties may act as data processors on our behalf or as separate controllers.
Examples of third parties we may share data with include:
Service providers who support our operations such as IT and cloud hosting providers, customer relationship tools, and payment processing services. These providers act as processors and are only allowed to process personal data in accordance with our instructions and data protection law.
Professional advisers such as accountants, auditors, or legal advisers where necessary for professional advice or to protect our legal position.
Public authorities, regulators, or law enforcement agencies where we are legally obliged to share information or where sharing is necessary to protect vital interests or pursue legal claims.
Drivers, staff, and subcontractors involved in carrying out your move or delivery, where they need the information to perform the service.
Where we use processors, we take steps to ensure they provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal data.
International data transfers
Our primary operations are based in the United Kingdom. If personal data is transferred outside the United Kingdom or European Economic Area by us or by our processors, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved standard contractual clauses, so that your data is protected to a standard consistent with UK data protection law.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we retain most booking and transactional information for a period required by law for tax and accounting purposes. Enquiry and communication records may be kept for a period that allows us to respond to queries, manage our services, and handle any disputes or claims.
When personal data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it, we will securely delete or anonymise it.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: in certain circumstances, you can ask us to restrict how we use your data, for example while a complaint or correction request is being investigated.
Right to data portability: in certain circumstances, you can request that we provide you with your personal data in a structured, commonly used, machine readable format, or transfer it to another organisation where this is technically feasible.
Right to object: where we rely on legitimate interests for processing, you may object to that processing on grounds relating to your particular situation. You also have an absolute right to object to direct marketing.
Right not to be subject to decisions based solely on automated processing: we do not carry out automated decision making that produces legal or similarly significant effects on you solely based on automated processing.
How to exercise your rights
If you wish to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our website or other communication channels we make available. We may need to verify your identity before responding to your request to protect your privacy and security.
We aim to respond to all valid requests within one month. If your request is particularly complex or you have made several requests, it may take us longer, and we will keep you informed.
Complaints and your right to contact the regulator
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection matters, the Information Commissioner's Office. Details on how to contact the regulator can be found on its official website.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for their role, using secure storage solutions, and maintaining procedures to deal with any suspected data breach. If we are legally required to notify you or any regulator of a breach, we will do so in accordance with data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
