Man With Van Boundsgreen Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Boundsgreen provides removal, transport, collection and related man and van services to customers in the UK. By making a booking, confirming a quotation, or permitting us to commence work, the customer agrees to be bound by these terms. If any part of these terms is not understood, the customer should seek clarification before the booking is confirmed. These terms are intended to protect both parties and to ensure that each man with van service in Boundsgreen is carried out fairly, safely and efficiently.

For the purposes of these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the person or business requesting the service. The service may include loading, unloading, transport, collection, delivery, light handling, and other agreed activities connected with a Boundsgreen man with van booking. Any additional work not expressly included in the quotation may be chargeable separately.

These terms apply to all bookings unless we expressly agree otherwise in writing. No variation will be effective unless confirmed by us in writing. The customer is responsible for ensuring that all information provided at the time of booking is accurate and complete, including addresses, item descriptions, access conditions, parking arrangements, and any special handling requirements.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request and, where required, received any deposit or advance payment. A quotation is normally based on the information supplied by the customer, and that quotation may change if the actual job differs from the details originally provided. When arranging a man with van service, the customer should give a full and accurate description of the items, volume, weight, access conditions, number of floors, and any other relevant circumstances.

We may provide a provisional estimate, fixed price, or hourly rate depending on the nature of the work. An estimate is not a final price unless we clearly state that it is fixed. Where a booking is made on an hourly basis, the time will usually run from the agreed start time until completion, including waiting time caused by the customer’s instructions, delayed access, or incomplete preparation.

Booking confirmations and customer responsibility

The customer must ensure that someone authorised is present at the collection or delivery point, unless alternative arrangements have been accepted in advance. If the customer asks us to deal with keys, building managers, reception staff, or third parties, the customer remains responsible for ensuring that access is lawful and properly authorised. We are entitled to rely on the instructions of the customer or any person reasonably appearing to act on the customer’s behalf.

2. Payments and Charges

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due in full on completion of the service, or in advance where a deposit, card pre-authorisation, or full payment is required. We may accept card payments, bank transfers, cash, or other methods notified to the customer from time to time. Any payment processing fees, bank charges, or currency conversion costs arising from the customer’s chosen payment method may be passed on where lawful and where clearly stated.

Our charges may include labour, vehicle use, fuel, congestion or toll charges, parking costs, waiting time, additional stops, stairs, long carries, packing materials, and any special equipment reasonably required for safe completion of the job. If the scope of work changes after booking, we may adjust the price to reflect the extra time, labour, or resources needed. This is particularly relevant where a Boundsgreen man and van job takes longer than expected because of inaccurate item lists, blocked access, or the need to move additional goods.

If payment is late, declined, reversed, or disputed without reasonable basis, we reserve the right to suspend future services, charge reasonable recovery costs, and recover any losses arising from the delay. Any discount, promotional price, or special rate is offered at our discretion and may be withdrawn at any time for future bookings. All prices, unless stated otherwise, are exclusive of VAT and any other applicable taxes.

3. Cancellations, Amendments and Waiting Time

Customers may request changes or cancellation of a booking, but such requests are only effective once we have confirmed them. If the customer cancels after accepting a quotation, we may charge a cancellation fee to cover administrative time, reserved vehicle capacity, and any loss of work. The amount charged may depend on how close the cancellation is to the scheduled start time. If a booking is cancelled at short notice or after the team has already travelled to the site, the customer may be liable for the full amount or a substantial part of it.

If we need to cancel or rearrange due to circumstances beyond our reasonable control, we will aim to offer an alternative time or date. Where this is not possible, any prepayment for the cancelled service will normally be refunded, less any non-recoverable third-party costs already incurred. We will not be responsible for indirect losses caused by rescheduling, including missed appointments, unless required by law.

Delays and no-access situations

If we arrive and cannot gain access, or if the customer is not ready within a reasonable period, waiting time may be charged at the applicable rate. We may also charge for wasted journey time where the booking cannot proceed due to missing information, unsafe conditions, unsuitable parking, incorrect addresses, or the absence of a person authorised to release goods. The customer should take all reasonable steps to ensure the job can begin promptly and proceed without avoidable interruption.

4. Liability and Limitations

We will carry out our services with reasonable care and skill. However, the customer acknowledges that moving goods can involve inherent risks, especially where access is limited, items are fragile, or the customer has not disclosed relevant information. The customer must ensure that items are properly packed, secured, and suitable for transit unless we have expressly agreed to pack them ourselves. We are not responsible for damage caused by poor packaging, hidden defects, pre-existing wear, or the normal movement of goods during transport.

Our liability for loss or damage is limited to direct loss only and, unless otherwise required by law, excludes consequential or indirect loss such as loss of profit, business interruption, missed deadlines, emotional distress, or opportunity cost. Where liability cannot be excluded, our total liability for any claim arising from a single booking shall be limited to the amount paid or payable for the service in question, except in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

It is the customer’s responsibility to declare and remove cash, jewellery, important documents, data storage devices, and other valuable or irreplaceable items unless we have specifically agreed in writing to handle them. We do not accept responsibility for loss of such items unless caused by our proven negligence and subject to these terms. The customer should inspect the property and goods promptly after completion and notify us of any issue as soon as reasonably possible.

5. Waste Regulations and Unwanted Items

Where the service includes disposal, removal of unwanted goods, or transport of waste, the customer must ensure that the items are lawful to collect and dispose of. We will only handle waste in compliance with applicable UK waste regulations. The customer must not ask us to remove hazardous materials, clinical waste, asbestos, chemicals, gas bottles, explosives, batteries in quantities requiring special treatment, or any item that requires a specialist licence or disposal route unless we have expressly agreed and are legally permitted to do so.

The customer warrants that waste presented for collection is accurately described and separated where necessary. If the customer fails to disclose restricted or hazardous items, we may refuse collection, return items at the customer’s cost, or charge additional fees for safe handling and lawful disposal. Any transfer of waste will be carried out only where permitted records, receipts, or duty-of-care documentation are appropriate. The customer understands that we may refuse any item that would place us in breach of environmental, transport, or safety obligations.

Customer declarations for disposal jobs

By requesting a removal or disposal service, the customer confirms that they have the right to authorise the removal of the goods and that the items are not stolen, disputed, or subject to retention by any third party. If any item turns out to be prohibited, contaminated, or unlawfully presented for collection, the customer will be responsible for all resulting costs, fines, claims, or enforcement action arising from the inaccurate declaration, to the extent permitted by law.

6. Conduct, Safety and Access

We reserve the right to refuse or suspend work where it would be unsafe, unlawful, or impractical to continue. This includes situations involving aggressive behaviour, unsafe lifting conditions, dangerous access routes, structurally unsound premises, or items that exceed reasonable manual handling limits without proper equipment. The customer must ensure the premises are safe, accessible, and compliant with health and safety requirements. We may ask the customer to move vehicles, secure pets, or clear pathways so the job can be completed efficiently.

The customer is responsible for obtaining any permissions required for parking, access, loading bay use, building entry, or permit-related matters unless we have expressly agreed to arrange them. Any penalties, charges, or delays caused by the absence of such permissions will be passed to the customer where reasonably incurred. We may use subcontractors or additional personnel to perform the service, and any such party will be entitled to rely on these terms as if they were a direct party to the booking.

We may take reasonable steps to protect goods in transit, including the use of blankets, straps, trolleys, or wrapping, but we do not guarantee protection against all accidental damage unless a specific additional protection service has been purchased and confirmed. The customer should let us know in advance about narrow stairwells, lifts, gated access, or any other feature that may affect the job’s performance.

7. Complaints, Claims and Time Limits

Any complaint should be raised as soon as possible after the service is completed so that we can review the matter promptly. The customer should provide sufficient detail, including photographs where appropriate, and should take reasonable steps to preserve the relevant items or packaging. We may inspect the goods or site before accepting liability for any claim. Failure to notify us within a reasonable time may make it harder to investigate and may limit our ability to resolve the issue.

Where a claim relates to damage, the customer must not repair, discard, or alter the relevant item before giving us a reasonable opportunity to inspect it, unless this is necessary to prevent further damage or for safety reasons. Any accepted claim will be handled in accordance with these terms and any legal rights the customer may have under applicable consumer law. Nothing in these terms is intended to reduce rights that cannot be excluded by law.

We aim to resolve disputes fairly and in good faith. If a matter cannot be resolved directly, either party may seek alternative dispute resolution where appropriate, although this is not a condition precedent to court proceedings unless required by law. The customer should keep copies of quotations, confirmations, and communications relevant to the booking.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from these terms, subject to any mandatory consumer rights or legal requirements that apply otherwise.

By booking a service with Man With Van Boundsgreen, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in full force. These terms form the entire agreement between the parties in relation to the service, unless a written variation has been agreed.